Shipping policy

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

Shipping Time (USA)

Estimated delivery time: 5–12 business days after processing.

(Some items may arrive sooner depending on location.)

Shipping Cost

We offer Free Standard Shipping on orders over $50.

Shipping cost for orders under $50 will be calculated at checkout.

Tracking Information

Once your order is shipped, you will receive a tracking number via email within 24–48 hours.

Shipping Delays

Delivery times are estimates and may be affected by weather, carrier delays, or high demand periods.

We are not responsible for delays caused by shipping carriers.

Incorrect Address

Please make sure your shipping address is correct.

We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it, please contact the shipping carrier first.

If you still need help, contact us at:

support@soulpawsshop.com

Contact

For any shipping questions, contact:

support@soulpawsshop.com